Tapping into Worker Voice to Improve Job Quality: Lessons from the Talent Pipeline Management Network

Workforce intermediaries are uniquely positioned to help workers and businesses achieve mutually beneficial outcomes. Employers desire a workforce development approach that will address their most critical pain points, whereas workers seek opportunities to advance their economic security. In recent years, a wave of organizations has worked to take a “both-and” approach. These pioneers have recognized that job retention and recruitment are often linked to poor job quality, and that worker voice and input are critical to their ability to meet the demands of a dual-customer approach.

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